Updated and Improved Cases Screens
We are excited to announce the beta release of an updated and improved Cases screen which is focused around improving performance, stability, and efficiency for agents handling Cases. These updates include the Cases List screen and the four panel Case View.
The updates to the Cases screens include:
- Faster load times and increased performance within Panels 1, 2, and 4
- New + buttons for objects in Panel 1 to allow users to quickly add new Locations, Contacts, Products, and Cases within the Case View
- The ability to minimizing the Insights Panel on the Case List Screen
- Updating the "Search" tab in Panel 4 to "Knowledge" and the addition of a Knowledge search to the top of Suggestions tab
- Various styling updates
These updated Case screens are currently in Beta and will soon be released to the entire Boomtown community. If you're interested in joining our Beta group, please reach out to firstname.lastname@example.org to get early access.